Resell Cards sells digital products only (guides, supplier access, and downloadable materials). This policy explains when refunds are and aren't available.
Digital products & instant access
Our products are delivered electronically and are available immediately after your payment is confirmed. Because of the instant and irreversible nature of digital content, all sales are final and non-refundable once the content has been delivered, accessed, or downloaded.
EU / EEA consumers — right of withdrawal
If you are a consumer in the EU/EEA, you normally have a 14-day right to withdraw from a distance purchase. However, for digital content supplied immediately, this right does not apply once performance has begun with your prior consent. By completing your purchase and accessing the content immediately, you expressly consent to immediate delivery and acknowledge that you thereby lose your 14-day right of withdrawal in accordance with applicable consumer law (Directive 2011/83/EU as implemented locally).
When we will help
We want you to be satisfied. If any of the following happens, contact us within 14 days of purchase and we will fix the issue or provide a refund where appropriate:
- The product is faulty, corrupted, or cannot be accessed.
- You were charged more than once for the same order.
- The product materially differs from its description.
What is not covered
- Change of mind after the content has been delivered or accessed.
- Lack of results — our guides are educational and outcomes depend on your own effort and circumstances.
- Not reading the product description before buying.
How to contact us
Email us at [YOUR CONTACT EMAIL] with your order number and a short description of the issue. We aim to reply within 2 business days.