This Refund Policy explains your rights when buying our digital products from Resell Cards.
1. Digital products, delivered instantly
Everything we sell is digital and delivered electronically, with immediate access after payment. There is no physical shipment.
2. Your right of withdrawal
As an EU consumer you normally have 14 days to withdraw from a distance purchase. For digital content supplied immediately, this right is lost once delivery has begun where you have given prior express consent and acknowledged the loss of the right (EU Consumer Rights Directive 2011/83/EU, Art. 16(m)). At checkout you expressly request immediate access and acknowledge that, once access is provided, the right of withdrawal no longer applies.
3. All sales final after access
Because access is granted immediately, purchases are generally non-refundable once your access details have been delivered — including for change of mind.
4. If something is wrong
We want you to be happy with your purchase. If a product is faulty, will not open, is inaccessible, or is materially not as described, email us within 14 days at info@resellcards.com with your order number and a short description. We will fix it or, at our discretion, provide a replacement or refund.
5. Duplicate or accidental purchases
If you were charged twice, or bought the wrong item and have not yet accessed it, contact us and we will help.
6. Chargebacks
Please contact us first so we can resolve any issue quickly. Opening a chargeback before contacting us can delay a resolution.
7. Your statutory rights
Nothing in this policy affects mandatory consumer rights you may have under applicable law.