Refund policy

Return and Refund Policy

Last updated: August 21, 2026

Thank you for purchasing from Resell Cards (“we,” “us,” “our,” or “Resell Cards”).

This Return and Refund Policy explains how refunds, cancellations, and issues relating to our digital products are handled.

Our website is https://resellcards.com and our customer support email is info@resellcards.com.

1. Digital Products

Resell Cards sells digital products and digital information, including digital resources, guides, databases, supplier information, educational materials, and other electronically delivered products.

Because our products are digital, no physical products are shipped to customers.

Once a purchase has been completed, the purchased digital product may be made available immediately or shortly after payment through the delivery method described on the relevant product page.

2. Refunds for Digital Products

Because digital products can be accessed, copied, or downloaded immediately, we generally do not accept returns of digital products after the customer has received access to the purchased product.

However, this does not limit any mandatory consumer rights that apply under applicable law.

If you have purchased a product and believe that:

you were charged incorrectly;
you did not receive the product;
you received an incorrect product;
the product is materially different from what was described on our website; or
the digital product is materially defective or inaccessible,

please contact us at info@resellcards.com as soon as possible.

We will review the issue and, where appropriate, provide a replacement, restore access, provide a correction, issue a partial refund, or provide a full refund, depending on the circumstances and applicable law.

3. EU/EEA Consumer Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you may have a statutory right to withdraw from an online purchase within 14 days, subject to applicable legal exceptions.

For digital content that is not supplied on a physical medium, the right of withdrawal may cease once performance has begun if:

you expressly consent to the digital content being supplied before the end of the withdrawal period; and
you acknowledge that you thereby lose your right of withdrawal.

Where applicable, Resell Cards will obtain the required consent and acknowledgement during the checkout process.

Nothing in this policy excludes or restricts any mandatory consumer rights that cannot legally be excluded or restricted.

4. Faulty, Incorrect, or Non-Conforming Digital Products

If a digital product does not conform to the description provided at the time of purchase, is materially defective, or cannot reasonably be accessed due to an issue attributable to us, please contact us at:

Email: info@resellcards.com

Please include:

your name;
the email address used for the purchase;
your order number;
the name of the product purchased; and
a description of the problem.

Where reasonably necessary, we may ask for screenshots or other information that helps us identify and resolve the issue.

Depending on the circumstances and applicable law, we may first attempt to correct the problem or provide access to a conforming version of the product. Where correction is not reasonably possible or where applicable law provides a right to a price reduction or refund, we will provide the appropriate remedy.

5. Duplicate or Accidental Purchases

If you accidentally purchase the same digital product more than once, contact us at info@resellcards.com as soon as possible.

We may review duplicate purchases and, where appropriate, refund an accidental duplicate transaction.

This does not guarantee a refund where the product has already been accessed or used, except where a refund is required by applicable law.

6. Unauthorized Use or Sharing

Our digital products are provided for the personal or otherwise expressly permitted use of the customer who purchased them.

Refunds will generally not be issued where a customer:

intentionally shares purchased materials with unauthorized third parties;
distributes, resells, republishes, or publicly uploads our digital products without authorization;
attempts to obtain multiple refunds for the same purchase; or
engages in fraudulent or abusive payment activity.

This section does not affect any mandatory rights available to consumers under applicable law.

7. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we ask customers to contact us at info@resellcards.com so that we have an opportunity to investigate and resolve the issue.

Nothing in this section prevents a customer from exercising any statutory rights they may have.

8. How to Request a Refund

To request a refund or report an issue with a purchase, email:

info@resellcards.com

Please use the subject line:

Refund Request – [Order Number]

We aim to respond to refund requests within a reasonable period.

If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless applicable law requires or permits another method.

Where a refund is legally owed, it will be processed within the period required by applicable law.

9. No Guarantee of Business Results

Our digital products may contain information, resources, supplier information, educational materials, or recommendations intended to assist customers with their own business activities.

Purchasing a digital product from Resell Cards does not guarantee any particular business result, revenue, profit, sales volume, supplier relationship, advertising performance, or other financial outcome.

Refund eligibility is not based on whether a customer achieves a particular business result.